Customer Incentive Programs Ease Utility Companies’ eBill Adoption and Billing Dilemmas

Strategic eBill programs, coupled with an effective incentive program will go a long way to once again increasing the rates of paperless billing enrollment. Our recent paper, “Leading Strategies to Catapult Utility Companies’ eBill Enrollment” goes into some depth on how to build effective incentive programs to greatly increase the number of customers receiving paperless bills. READ MORE

Four Steps to Improve eBill Adoption for Utility Companies

Despite the strong preference for online payment, utility customers have not been persuaded or incented to discontinue their paper statements. Why? READ MORE